Tag Archives: start up

Bountiful Kitchen

22 Oct

Bountiful Kitchen, sprung from a pandemic, nurtured into a healthy meal delivery service

By Tom Meek
Tuesday, October 20, 2020

Julian Cohen and executive chef Keenan Goodwin prepare meals for Bountiful Kitchen at Foundation Kitchen in Somerville. (Photo: Tom Meek)

Covid’s done much to fracture the restaurant business. There’s been a slew of permanent closings (Cuchi Cuchi, Flat Top Johnny’s, Bergamot and Inman Square’s Bukowski Tavern, among many) and with winter hibernations coming and Covid-19 infection rates on the uptick, silver linings are slim. But they do exist. During the spring, the Day reported on early business pivots by Pagu and Season to Taste as well as the launch of Bountiful Kitchen, a home delivery meal service. In April, Bountiful founder Julian Cohen was cooking out of a home kitchen and delivering hot meals to a boutique clientele in his Porter Square neighborhood, but taken the business to the next level, expanding his menu and delivery routes to include all of Cambridge, Somerville, Arlington and select Boston neighborhoods. He’s also hired executive chef Keenan Goodwin, formerly of Fat Hen in Somerville, and moved to a formal commercial kitchen facility at the Foundation Kitchen on Washington Street, on the way to Sullivan Square.

Foundation Kitchen is a rentable shared space – a food startup incubator. Husband and wife owners Ciaran Nagle and Tara Novak have two locations (the bigger facility is in Union Square) and a third in the works for Charlestown that will have a food and drink hall. The facilities gives people who want to enter the food business an easy leg up without having the huge financial burden of a storefront, a long-term lease and sunk equipment costs, Nagle said.

Bountiful Kitchen’s BBQ Turkey Breast with Old Bay Potato Salad. (Photo: Julian Cohen)

That makes sense for a scrappy business such as Bountiful. Cohen, a former barista and food preparer at Hi-Rise Bread Co., started the service on a whim after being laid off, while Goodwin was left out of the rotation when a slimmer Fat Hen reopened.

They’ve since evolved the menu at Bountiful toward a more symphonic complement of foods and flavors, Cohen said, as opposed to the early scramble, when things were assembled based on what was on hand. There’s now more collaboration and planning between owner and chef, and the two try to source all their foods locally.

Recent and current Bountiful Kitchen offerings in the $15 to $25 range include beef bolognese, crab-stuffed squash, brown sugar crusted salmon, lemon grass and coconut chicken stew, yellowfin tuna loins and roasted pork loin. There’s always a vegetarian option and sides, such as butternut squash soup and parmesan roasted Brussels sprouts. Like other delivery/to-go food services these days such as Hi-Rise and Pagu, Bountiful has pantry offerings; it also has wine pairings, which come through a partnership with The Wine Press. The wine comes with your meal. Delivery happens between 6 to 7 p.m. and the menu rotates daily.

Cohen and Goodwin do more than 120 meals a week – up from around 80 when Cohen launched – and plan to keep expanding. If you’re not on their delivery heat map, you and some neighbors can fill out a form to be added; Cohen said he is deeply customer driven. Most of his weekly queue are regulars who keep coming back.

“The food’s always cooked to perfection,” said Rachel Joffe, a Bountiful regular. “Delivery is pleasant, they give you advance notice, and the delivery persons are nice. They have accommodated my need/request to have the food delivered on the early side, and I appreciate their flexibility.”

Bountiful Kitchen has a weekly newsletter to let subscribers know each week’s offerings. The menu is also updated on a website with easy ordering.

Of Start Ups and Pop Ups

8 May

Pop-ups such as Community Phone fill a void where view could be long-empty storefronts

 

John LaGue, with business partner James Graham, has moved Community Phone, a small phone service provider, into pop-up space in Harvard Square: a former Starbucks on Church Street. (Photo: Tom Meek)

Community Phone, a small phone service provider, has been in pop-up digs in the heart of Harvard Square for three months now, and may be out on the street by midsummer. That might be nerve-racking for proprietors with tightly focused strategic plans and warehoused inventory; the youthful founders of this startup aren’t worried at all. They’re month to month in the old Starbucks coffee shop on Church Street and, like the low-cost cellular plans they offer and tailor to customers’ needs, are adaptable, lean and flexible.

The company, incorporated more than a year ago by James Graham and John LaGue, 20-something Wisconsinites, began hawking its product on the street, but with help from the Harvard Business Square Association and executive director Denise Jillson, reached an agreement with 31 Church St. landlord Janet Cahaly. She had her own motivation: not having a storefront vacant for a long time before finding a longer-term commercial tenant that would pay market rates.“Landlords really do want to do the right thing,” Jillson said.

The Starbucks closed in November, while the Cambridge Artists Cooperative down the street announced in April it can no longer afford to stay in Harvard Square and will be gone by June 30. A basement-level Fire + Ice restaurant that closed in September 2016 has yet to be filled – though its signs are still up. The clothing store LF closed on Church Street, telling The Harvard Crimson that “Harvard Square is not a shopping destination anymore,” while keeping a Newbury Street location in Boston.

Community Phone, whose customers have an average age around 58, has installed a rotary phone to help test customers’ mobile phones. (Photo: Tom Meek)

Community Phone buys service wholesale from cellular networks such as AT&T and Sprint and passes savings on to end users. What’s special is the customer service, LaGue said. “There’s no waiting on a phone or in a long in-store queue. You just walk in and talk to one of us,” he said, literally helping an octogenarian with a cane enter to ask a question. “Plus it’s 100 percent hassle free. You don’t have to do anything – we take care of moving your plan and setting you up.”

The space is inviting, spartan yet cozy, with crate-like barriers and a café ambiance. Up front, a giant stuffed bear – nearly twice the size of an adult – greets customers, and old Starbucks Christmas decorations still frame the large window pane. The store keeps a classic rotary-dial phone (operating off the cellular network) on hand to dial the mobiles they set up, a way to test a plan and phone activations.

Community Phone’s primary aim is to make cellphone use affordable and simple. “Many of our customers are people over 55 who aren’t tech savvy,” and the average customer age is around 58, LaGue said. The other side of the customer base, now a few hundred thousand people, is small businesses and students who aren’t on family plans. The company offers flip phones in the $20 range, but also iPhones and other high-end smartphones with plans as low as $15 for unlimited calls and texting.

The real killer is data costs; LaGue cited an example of couple with a $240 monthly cellular bill. “They had a big data plan but hardly used much of it.” By dialing back the data plan and creating a family account, LaGue was able to cut their costs to less than $40 monthly. There are no contracts with Community Phone – like the company’s housing arrangement, it’s all month to month – and should it disappear tomorrow, the network providers would take over the service and accounts, though costs would likely increase by a small percent.

The company is looking to expand and offer new products, which likely means getting venture funding, LaGue said. For now, it remains on Church Street. “We are actively looking for a new location in Harvard Square, Somerville or possibly Back Bay. We are still trying to find the best way to help the most amount of people, and have several exciting partnerships in the works. No matter what, we’ll be available 24/7 over the phone and online as we always have been for our members in over 30 other states,” he said. Continue reading